Our Service

WELLSON Machinery adheres to the business philosophy of "people-oriented, quality-driven, excellence-winning, and innovation-seeking". Centered around customer needs and starting from customer satisfaction, we achieve the service goal of "exceeding customer expectations and surpassing industry standards" with swift speed, excellent skills, and sincere attitude, providing customers with comprehensive pre-sale, in-sale, and after-sale services throughout the entire process.

Pre-sales service

● Introduce the company profile and product performance quality to customers;
● Provide answers to customer inquiries, conduct technical analysis of products, and demonstrate product operation;
● Guide customers to make the right product choices based on their needs.

In-sale service

●Monitor signed contracts and organize various departments to conduct order reviews;
● Responsible for resolving issues that are unclear in the contract or that are subject to dispute and require negotiation between both parties;
● Track production and shipment according to contract requirements.

after-sale service

● According to the contract, provide timely guidance, installation, and commissioning of equipment for customers.
● On site training to guide customers on the standardized operation and technical use of products.
● During the warranty period, if it is a quality issue with our product, we will be responsible for warranty and replacement.
● Customers who have exceeded the warranty period are entitled to lifelong after-sales service.